FAQ

  • Are you accepting new associations?

    Yes! As this is a newly established company, our client roster is not yet full, meaning you are guaranteed the time, resources, and attention necessary to quickly set up your accounts and management transition.

  • Why should our COA or HOA use your company?

    Ms. Markell established this company because she was tired of doing and fixing the work of the company she was paying to do this job. Lindsey is a third-term Board of Directors President for her buiding and now also a licensed property manager in the District of Columbia, dedicated to helping others like her. She is extremely qualified in all skillsets and subject matters necessary to carry out the duties of a property manager: Project Management, Customer Service, Accounting, Financial Analysis, Banking, Service Coordination, Research, Information Systems Management, Contracts Management, and more. 


    You will not find a management agent more passionate about doing things right [the first time] and taking the same care for your associations as she would her own. The goal is to work WITH you, not against you to help you and your buildings acheive your goals and continue to thrive. 


    In addition to the aforementioned reasons, you will also be supporting a woman-owned small business in your community. 

  • What types of services do you offer?

    The model we find best for HOAs is a complete services package offering that includes the following:

    • Dues collection, fund disbursement, deposits, and banking services (investment options available)
    • Bill pay and invoicing
    • Vendor contracts & critical payments management
    • Bookkeeping and Financials
    • Regulatory and tax filings
    • Annual building inspections
    • Annual budget preparation (together with your BOD)
    • Annual meeting coordination
    • Maintenance Requests (1 HVAC and Plumbing incident response management included yearly)
    • Resale packets 
    • Move-in/move-out coordination, as requested
    • Vendor recommendations
    • Building management advisory services

    We will always assess your community's needs prior to initiating a contract for services to ensure an appropriate and reasonable service contract is established for you.


    The following add-on services are available:

    • Project management
    • Auditing
    • Proposal management
    • Lawncare Services
    • Home care advisory
    • Home improvement advisory

    We also offer individual unit rental management. Please navigate to the Unit Rentals FAQ tab to read more.


    **Please note that we currently only offer services within the District of Columbia.

  • Unit Owners (Housing Providers/Landlords)

    Continue scrolling for tenant FAQs. 

  • Are you accepting new housing providers and rentals to manage?

    To ensure the same high level of service and quality, we may only accept new properties if we have the capacity and depending on the time of year.


    Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.


    Please contact us to check if we have availability to manage new rentals for you.

  • What is your management fee?

    We will work with you to find a management fee structure that works for your rentals and is mutually beneficial for everyone.

  • Where will my property be advertised?

    We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, Dwellsy, RentalSource, and more.  


    We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.

  • How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed by the 15th of the following month by either check or ACH.

  • Do you screen tenants?

    As part of our rental applications, we request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.

  • Can I login to an owner portal to view payments?

    Yes, our owners each have access to an online portal that shows payment and disbusement statuses and property metrics. Residents/tenants also have a portal, which makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

  • Tenants


  • When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accommodate your schedule.

  • Who needs to fill out an application?

    Any adult over the age of 18 who would like to rent a unit will fill out an application and pay the non-refundable application fee.

  • Do you run background checks?

    Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 



    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.


  • How long is a lease term?

    Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

  • How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:


    1. Pay your rent online.

    2. View your previous and upcoming payments.

    3. Add your renter's insurance information.

    4. Submit and track maintenance requests.


  • If something is broken, will you fix it?

    We will always fix everything that is our responsibility as outlined in your lease agreement. 


    If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.


  • How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month. 


    Most properties under our management are on our DoorLoop Portal. Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer). 


    One-time payments may also be available in your tenant portal. 


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 


    Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.


  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

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